ASTi Telestra User's Guide download pdf (Page 213)

ASTi Telestra User Guide (Ver. 2, Rev. L.1)

Warranty and Repairs

Warranty Information

The equipment is warranted for a period of one (1) year following purchase.

In the case of equipment upgrades, warranty applies to original date of shipment of individual

components.

Other commercial equipment purchased or provided such as monitors, ampliﬁers, speakers, ﬁber

optic links, etc. are also covered under the one year warranty unless otherwise stated.

The warranty does not cover improper equipment handling or improperly packaged returns.

Extended warranties are available. Contact ASTi for details (703) 471-2104.

Repairs and Returns

If it becomes necessary to return equipment to ASTi please observe the following instructions:

1. Obtain an RMA number through ASTi’s website: http://www.asti-usa.com/support/

2. When packaging the equipment in question, make sure it is well protected. The device

should be properly enclosed in an antistatic bag to prevent possible ESD damage. Failure

to properly package the equipment during shipping could void the warranty.

3. Do not include accessory pieces such as rack mount kits, power supplies or software.

Only send items that do not work.

4. The shipping label must include the RMA number.

5. Include a description of the problem, point of contact, phone number, return address and

unit serial number(s). Failure to include this information could extensively delay the return

of the equipment.

6. Evaluation of equipment is performed free of charge. No work will be done without prior

customer approval. Customer is responsible for shipping charges to ASTi for warranty and

non-warranty repairs.

7. If an RMA number is not used within sixty (30) days of issuing date, the request data and

number issued will be closed and designated as unused.

8. Any items received from customers without RMA numbers or appropriate contact infor-

mation included with shipment will not be tested. After sixty (60) days, ASTi reserves the

right to scrap all hardware received in this condition.

9. If the equipment is not under warranty a Purchase Order will be required to cover the cost

of any repairs. ASTi will provide a quote for all non-warranty repair items.

10.Equipment will be shipped back using Federal Express, unless otherwise directed. If the

repair is non-warranty then shipping charges will be billed.

11.International customers must include the correct product value on all shipping docu-

ments. Contact ASTi for proper harmonized tariff codes. The customer is responsible for

all duties, taxes and fees incurred in shipment of the equipment.

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ASTi Telestra User's Guide Page 213