ASTi Telestra User's Guide download pdf (Page 177)

ASTi Telestra User Guide (Ver. 2, Rev. L.1)

Chapter 18: Troubleshooting

Troubleshooting RMS

This section includes possible solutions to some problems you may experience while using RMS.

The information here includes topics from the RMS Online Help System, as well as more detailed

troubleshooting suggestions.

RMS Server is Not Responding

1. Verify that you are pointing your web browser to the proper IP address for the RMS server.

2. Verify that the Telestra system running the RMS software is plugged in and powered on.

3. Check network cable connections for the Telestra system and the PC running the web

browser.

4. If necessary, connect keyboard and monitor to the Telestra system and verify network set-

tings, as described in the “Initial Network Conﬁguration” section of this document. Verify

the same network settings for the PC running the web browser. Contact your network

administrator if you have any questions about IP address, subnet mask, or network gate-

way settings for either machine.

5. Ensure Telestra’s “nameserver” conﬁguration is set to a reachable IP address, or removed

altogether.

6. As a last resort, reboot the Telestra system via the Telestra Conﬁguration Utility, or by

pressing the CTRL + ALT + DEL key sequence.

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ASTi Telestra User's Guide Page 177